Support
Not happy with something? Tell us.
A complaint is not a hassle -- it's how we catch what we're getting wrong.
If you're already a borrower
Log in to your borrower portal and use the Complaints section there. This links your complaint directly to your loan file, so our team has the full picture from the start.
If you're not able to use the portal
Contact us directly and a staff member will log the complaint on your behalf:
- Phone: +250 780 123 779
- Email: info@chambusiness.org
- WhatsApp: +250 780 123 779
- Mon–Sat, 8:00–17:00 (Kigali time)
What you can complain about
- Fees or charges
- Loan decision or terms
- Payment not reflected
- Staff conduct
- Debt collection practices
- Other
What happens next
We acknowledge every complaint promptly and work to resolve it within a reasonable time. You can see the status of your complaint at any point by checking your borrower portal. See our service charter for our other commitments to you.